Return Policy

When you’re granted a Shopify API license, you get access to millions of merchants who might be looking for an app just like yours. You’ll still own your app, but Shopify owns the platform. As owners of the platform, we put reasonable limits on the use of the merchant data it allows you to access.

Only request the merchant data you need to provide your service, nothing more. Get merchants’ permission to do so, and follow our rules for deleting personal customer data. If your public app captures customer data via a Shopify online store or POS, sync it back to the merchant’s Shopify store, or let them do it manually.

You’ll also need your own privacy policy that describes how you handle merchant data.

Make sure your developer system meets internet security standards. Don’t do anything criminal, irresponsible or sketchy, or disrupt or overburden our systems. Use only your Shopify API credentials to access the API. Stay within the limits we set for API calls, and keep your app up to date with API changes. Use the API to develop and operate your app, not for anything else.

Don’t monitor the API for benchmarking purposes. Use Shopify Checkout for payments and don’t divert to any other web checkout or payment processing (unless you have our permission). Don’t build apps intended to move merchants off of Shopify, remove Shopify branding, or attempt to substantially reproduce our products or services.